Bruno Fernandes de Andrade

Senior Manager Customer Experience @ TIM BRASIL

Since 2016 he has been responsible for the implementation and management of CX at TIM Brasil, which was the first Telecom company in Latin America to award as a finalist of the CX Inovação Awards 2018, with the case of CX: A Cultural Transformation, in which to address the challenges of deploy a culture focused on consumer experience in the traditional Telecom market.