CEO & Founder @ FLWOW!
Cláudia Vale (CCXP), Customer Experience and Client-Centered Customer Experience Management specialist from Strativity Consulting (USA), Customer Focused Organization from Kellogg School of Management and Customer Journey Mapping from Temkin Group (USA) and CXPa. Second Latin American certified by CXPA – Customer Experience Professional Association. Founder of the EID Institute – Education in Customer Experience and FLWOW! – Corporate Solutions in Customer Experience. Winner of the CX Impacts Awards (2017) and the CX Innovation Awards (2015).